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- JMX Solutions, founded by Jacqui McConville, is a specialist conflict resolution service for sports and community clubs and not-for-profit organisations. I am dedicated to building relationships and creating efficiencies through the effective management of feedback and complaints. I also provide mediation and facilitation services and I am passionate about proactive member engagement strategies and how this can help create an engaging culture that entices volunteerism.
- I am excited to service the following organisations:
- Sports organisations - clubs and associations from grass roots community sports to state and national sporting organisations.
- Community Clubs - volunteer-driven clubs that provide recreation, connection, and belonging at a local level.
- Not-for-profit (NFP) organisations - who provide services to the community and do not operate to make a profit for their members.
- Charities - organisations who are NFP and only operate for charitable purposes that are for public benefit.
- Small business - studies show a potential return of up to $5 for every dollar invested in complaint handling, from increased customer loyalty, positive word-of-mouth, and improved brand reputation.
- Government agencies - including federal, state, and local governments. Eighteen years experience in the public service provides a valuable partner in delivering effective, compliant, and innovative solutions to public sector clients.
Are you spending too much time in the 'change rooms' managing complaints, leaving you with less energy for your 'on-field' performance?
Are you avoiding the tough tackles of conflict resolution, or letting complaints linger on the bench while weeks pass without action?
Do your team huddles feel like you're stuck in a loop of replays, with no clear game plan to move forward?
Being a not-for-profit doesn’t mean you’re not without conflict — are you letting unresolved issues sideline your team’s potential?
Are you avoiding the tough tackles of conflict resolution, or letting complaints linger on the bench while weeks pass without action?
Do your team huddles feel like you're stuck in a loop of replays, with no clear game plan to move forward?
Being a not-for-profit doesn’t mean you’re not without conflict — are you letting unresolved issues sideline your team’s potential?
Maybe you're thinking your organisation doesn't get a lot of complaints?
A lack of complaints doesn’t always mean everything is running smoothly—sometimes it means people don’t feel confident their concerns will be heard. When people don’t speak up, sometimes it’s because they don’t believe raising them will make a difference.
That’s where my services comes in. I specialise in early intervention and taking the burden of complaint management off your team. I provide an impartial, professional approach to every issue. Instead of seeing complaints as a drain on time and resources, I turn them into valuable insights.
A lack of complaints doesn’t always mean everything is running smoothly—sometimes it means people don’t feel confident their concerns will be heard. When people don’t speak up, sometimes it’s because they don’t believe raising them will make a difference.
That’s where my services comes in. I specialise in early intervention and taking the burden of complaint management off your team. I provide an impartial, professional approach to every issue. Instead of seeing complaints as a drain on time and resources, I turn them into valuable insights.
Turning challenges into opportunities
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As a coach, player, referee and administrator, I understand the unique challenges faced by volunteer-led organisations like community and sports clubs and not-for-profits. Conflict, complaints, and unproductive meetings can feel overwhelming when you’re already juggling so much. But it doesn’t have to be that way.
My services help organisations like yours create smoother processes, uncover valuable insights, and turn challenges into opportunities for growth. With over 20 years of experience— a Nationally Accredited Mediator and Certified Complaints Professional—I know how to guide you through the tough stuff with empathy and expertise.
what I offer
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I handle complaints to save you time and stress, lighten your workload, and deliver insights to enhance your policies and member experiences.
Feedback and complaints are opportunities. I’ll help you find trends, gain insights, and shift from reacting to strategising.
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Stuck in circular meetings? I provide independent facilitation to keep sessions productive, focused, and outcome-driven.
club conflict compass workshopS
Navigate conflict with clarity, confidence and care.
Using a simple four-point structure, this practical and empowering workshop gives club leaders and volunteers the tools to approach complaints and interpersonal issues with integrity, without losing their way.
testimonials
- I would recommend this workshop to all club administrators and leaders as it provides the tools to handle those difficult conversations before they become major issues.Graeme Cunningham West Beach Surf Life Saving Club Club Conflict Compass Workshop - Sept 2025
- It's a great session that reinforces what we're trying to do and helps us to focus on some areas that we're not that good at.Ron Rodda McLaren Vale Bowling ClubDisputes 101 Session - August 2025
- Excellent training session. The Presentation was very relevant to my role on the board of a community club, good examples provided and useful options for resolution.Ruth Firstbrook Loxton ClubDisputes 101 Session - August 2025
- Online through zoom meant I could attend. Definitely attend the training. I will be suggesting it to the rest of my committee.Tracy Wade South Coast Sports & Social ClubDisputes 101 Session - August 2025
- Great information, and a lot to take on board. Thanks for the information.Jo Knappstein Coffin Bay Bowling Club Disputes 101 Session - August 2025
My credentials
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