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- JMX Solutions, founded by Jacqui McConville, is a specialist conflict resolution service for sports and not-for-profit organisations. I am dedicated to building relationships and creating efficencies through the effective management of feedback and complaints. I also provide mediation and facilitation services and I am passionate about proactive member engagement strategies and how this can help create an engaging culture that entices volunteerism.
- I am excited to service the following organisations:
- Sports organisations - clubs and associations from grass roots community sports to state and national sporting organisations.
- Not-for-profit (NFP) organisations - who provide services to the community and do not operate to make a profit for their members.
- Charities - organisations who are NFP and only operate for charitable purposes that are for public benefit.
- Small business - studies show a potential return of up to $5 for every dollar invested in complaint handling, from increased customer loyalty, positive word-of-mouth, and improved brand reputation.
- Government agencies - including federal, state, and local governments. Eighteen years experience in the public service provides a valuable partner in delivering effective, compliant, and innovative solutions to public sector clients.
Are you spending too much time in the 'change rooms' managing complaints, leaving you with less energy for your 'on-field' performance?
Are you avoiding the tough tackles of conflict resolution, or letting complaints linger on the bench while weeks pass without action?
Do your team huddles feel like you're stuck in a loop of replays, with no clear game plan to move forward?
Being a not-for-profit doesn’t mean you’re not without conflict — are you letting unresolved issues sideline your team’s potential?
Are you avoiding the tough tackles of conflict resolution, or letting complaints linger on the bench while weeks pass without action?
Do your team huddles feel like you're stuck in a loop of replays, with no clear game plan to move forward?
Being a not-for-profit doesn’t mean you’re not without conflict — are you letting unresolved issues sideline your team’s potential?
Maybe you're thinking your organisation doesn't get a lot of complaints?
A lack of complaints doesn’t always mean everything is running smoothly—sometimes it means people don’t feel confident their concerns will be heard. When people don’t speak up, sometimes it’s because they don’t believe raising them will make a difference.
That’s where my services comes in. I specialise in early intervention and taking the burden of complaint management off your team. I provide an impartial, professional approach to every issue. Instead of seeing complaints as a drain on time and resources, I turn them into valuable insights.
A lack of complaints doesn’t always mean everything is running smoothly—sometimes it means people don’t feel confident their concerns will be heard. When people don’t speak up, sometimes it’s because they don’t believe raising them will make a difference.
That’s where my services comes in. I specialise in early intervention and taking the burden of complaint management off your team. I provide an impartial, professional approach to every issue. Instead of seeing complaints as a drain on time and resources, I turn them into valuable insights.
Turning challenges into opportunities
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As a coach, player, referee and administrator, I understand the unique challenges faced by volunteer-led organisations like sports clubs and not-for-profits. Conflict, complaints, and unproductive meetings can feel overwhelming when you’re already juggling so much. But it doesn’t have to be that way.
My services help organisations like yours create smoother processes, uncover valuable insights, and turn challenges into opportunities for growth. With over 20 years of experience— a Nationally Accredited Mediator and Certified Complaints Professional—I know how to guide you through the tough stuff with empathy and expertise.
what I offer
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I handle complaints to save you time and stress, lighten your workload, and deliver insights to enhance your policies and member experiences.
Feedback and complaints are opportunities. I’ll help you find trends, gain insights, and shift from reacting to strategising.
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Stuck in circular meetings? I provide independent facilitation to keep sessions productive, focused, and outcome-driven.
My credentials
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